Frequently Asked Questions

  • We sure do! We offer a monthly unlimited membership.

  • To sign up for class, please make an MindBody account here. Then, choose the class you’d like to attend. You will receive a confirmation email that you have been added to the class. Please don’t hesitate to email us at hello@thebasementcrozet.com if you have any questions!

  • Due to the limited space for each class, we adhere to a strict cancellation window. For morning classes (5/6/7am), there is no penalty for a class change made by 10pm the night before. Morning classes canceled after 10pm the night before will be considered a “late cancel” and incur a penalty. For clients on an unlimited package, the late cancel fee is $10 and for clients with a class pack, you will lose a class credit.

    For all other class times, there is a 4 hour cancellation window. For example, for a 5 pm Monday class, it must be canceled by 1pm to avoid a cancellation fee.

    Class no- shows will incur a fee of $20 for unlimited packages or the loss of a credit for a class pack.

    Private Gym Late Cancel/No Show- 2-hour window to make changes. Late cancels will incur a fee of $5. A no-show will incur a fee of $10

  • If you arrive more than 5 minutes after the start of class, you are considered a no-show and will follow the cancellation policy. scription

  • You will be able to add yourself to the waitlist up to 2 hours before the start of class. If a spot opens up 2 hours before the start of class you will automatically be added to the class and receive a confirmation email. You will not lose a class credit if you do not get off the waitlist.

    Once you put yourself on the waitlist, you are committed that you will be able to take the class if you get off the waitlist. If you need to remove yourself from the waitlist, please do so before the late cancellation window to ensure you are not charged.

  • Please arrive at The Basement 5-10 minutes before class so you have time to put your things away and set up your equipment. If you are over 5 minutes late, you will forfeit your class pack or incur a late fee.

    For new clients, please arrive 10 minutes before the start of class to give yourself ample time to find the gym, meet your coach, and set up your equipment.

  • The Basement is located in the “basement” of Piedmont Place in Crozet. The easiest way to access The Basement is through the door closest to Library Ave and walk straight down the small flight of stairs. We are located inside the first door to your right.

    You can also enter on the ground level of Piedmont Place and walk down the stairs on your right past the Blue Ridge Bottle Shop.

  • There is free parking available on the street between Piedmont Place and the library, as well as in the Piedmont Place Parking lot.

  • We don’t have a locker room, but we have cubby storage for your personal items during class.

  • The Basement is available for Private Gym Bookingsbetween 5 am and 9 pm every day - including holidays - when there is no class scheduled so that you can get your workout in without waiting for equipment (dancing during rest periods is highly encouraged!) To reserve, log into your MindBody account to view the schedule. You will see available “Private Gym” hours and can choose the best time for your schedule!

    You will be able to access the gym during your reserved time only. Please ensure that you enter and leave on time and leave the gym exactly as you found it, with all equipment used wiped off.

  • We do not have showers at this time.

  • We do not provide towel service at this time.

  • Absolutely! We’d love to host a private class with any of our class modalities for any type of event - birthdays, team building, bachelor/bachelorette parties, and more!

    Email us at hello@thebasementcrozet.com and we’ll get it scheduled!

  • Is there anything better than working out with friends?! If you bring a friend, they must have their account and book their spot in class. If you’re on an Unlimited Membership, you can bring a friend for free once per month! If you’re on a family membership, you get to bring a friend twice monthly!